State Farm® Insurance Agent Libby Winston

"Always treat me the best way possible in a frantic world."

"Dealing with customer service is sometimes, many times, just a pain; we all know that. It generally feels like who you're interacting with is doing the bare minimum before moving to the next customer. A few weeks ago, I had to make extensive changes to my State Farm policies, so I decided to talk to a human vs using online chat or email. I couldn't get ahold of Libby and instead got Linda on the phone from Libby's office. I explained my situation, which I thought was complex, but she listened carefully and asked clarifying questions while taking notes. She was calm and friendly to the point that it relaxed me. But that wasn't especially wowing, even though I was thoroughly pleased with the interaction. After making note of all my requested changes, she told me that I wasn't getting a specific discount that I should have been getting given my situation, and it seemed like it's been like this for years. I've been a customer for many years. She also said she'd look into it and have their back-office team figure out what credit I need. I thought, "Oh, well, that's all nice of her to notice this discrepancy and say something. After all, it's completely unrelated to why I was calling in." In three weeks, Linda emailed me to follow up and let me know that Statefarm had sent me a check for over $1K in addition to another credit I'll receive in my current bill for the years of not getting the credit I should have been getting. I was, and I'm still in shock. Who does that? Thanks to Linda, my faith in State Farm and customer service in general has been completely restored. Linda's going above and beyond is just beyond all my expectations, and Linda, if you happen to read this, I can't thank you enough!"

"she was fantastic and grrrreat customer service skills"

"Linda was extremely helpful in getting me set up and getting me a great rate!"

"We've been with Libby for years and have always appreciated her good advice and direction. Recently, Linda in her office noticed that we were not receiving the full range of discounts to which we were entitled as we have multiple lines with State Farm, and she submitted the correction and SF refunded years of discounts to us, plus interest. I don't think there's another insurance company that would do this...thanks Linda, Libby and State Farm!"

"Linda always superb and helpful and State Farm was the better choice"

"We have been with Libby and her team for multiple years. They are always kind, professional, knowledgable, and we really feel that they have our back. They want to provide the best insurance policy they can for our needs. Shout our to Darnell and Libby, whom I've had the most contact with, and my small amount of contact with Linda, was always great! Never feel like we are "bugging" them when asking questions, which is wonderful to have people so available. thank you!!"

"Linda is always so helpful and responsive to all our needs ! She’s the best :)"

"Linda is the best! She is super quick and answered all our questions with ease. Linda makes sure we have the best rates and coverage. State Farm will have my business! :)"

"We have been with Libby for years and she and her team have always provided excellent service. We are returning from an international assignment and needed both auto and home insurance as we are purchasing another home. Although State Farm can no longer provide home insurance in CA, Libby had Linda help us find alternative home coverage to support our purchase. Linda has been proactive and timely in arranging both forms of insurance for us. Cannot say enough about the great support Linda provided and timely responses given we are 15 hours difference in time zones. Linda, thanks for your help in getting our coverages in place and making our lives so much easier the last 2 months!"

"I had just bought a car and wanted to insure it ASAP. Linda L. @ Libby Winston Insurance & Financial Sevices called me back right away and very efficiently told me what my options were. She reassured me that she could help and she did. Since Linda has continued to offer excellent service in the form of clear and timely communication and transparency. Thank you Linda!"

"Libby has been my homeowner's agent for the past few years. On every occasion of enquiry she has been generous with her time while efficient in her conveyance of her broad knowledge of insurance. Kind in spirit, professional in her support, I am so grateful to have her as my agent."

"Linda Leuthy was very helpful and thorough when helping me deal with the loss of one car and then adding a new car, seamless! Kathryn"

"I have confidence in dealing with miss linda. She's keeps me well informed And is always polite even if I call her ten times. She has made my dealings with state farm a pleasure."

"There are many State Farm agents out there. But Libby Winston and her team are the best. For example, I had difficulties filing a claim on-line and over the phone, I was nowhere because of the phone tree. But Linda at the office was able to connect to the right person just like that! Why not choose the best?"

"Linda in Libby Winston's office was super helpful and responsive when I reached out for a quote on auto insurance, after the premiums on my long-standing policy with another carrier went WAY up. Now I'll be saving $200 a month with State Farm for the exact same coverage, on top of the discount I'll get on my State Farm homeowners policy. Thank you, Linda and Libby! Wish I'd done it sooner!"

"My husband and I were looking for new auto insurance provider as our previous provider doubled our premiums. When we contacted Linda with State Farm, she was so helpful and answered our never ending questions with great care and patience. She is amazing and we are so happy to have her as our agent with State Farm! Thank you Linda, you made this transition for us so easy!"

"Always friendly, helpful and professional"

"Linda Leuthy is a highly responsible professional who gave me excellent, prompt service and candid advice when I was involved in an accident that left my vehicle unrepairable. It was a difficult and uncertain time for me. I had many questions, and she answered them all quickly with detailed thoroughness, sometimes doing her own research. I was especially pleased when she disagreed with my interpretation of the circumstances of the accident, giving me a different perspective. I prefer to have a balanced view than to think there is no room for other opinions. I am sure she will have her own agency some day and will make a great success of it. George Elias"

"I have found Libby Winston and her staff to be knowledgeable, helpful, and responsive. Recently I asked for a certificate of insurance to be sent to the owner of my office building, and it was done within a couple of hours."

"Response to my email request was quick and professional. Got the results requested quickly and conveyed that info to me timely and professionally. Pleasant to communicate with and quite knowledgeable in her job."

"We've been Libbys customers for years, and we are very pleased!"

"Linda was great. Give her a raise! Thanks."

"Libby and Linda are so easy, flexible, and responsive. I love working with them!"

"Libby Winston has provided me and my family exceptional service for decades. I have worked in the insurance industry for 12 years and I know the "rules" get more complicated every year so I value having found Libby and fully appreciate the extra effort she invests in looking out for our insurance needs. Libby provides a balance between our costs and our valid needs. I have never felt that she is trying to sell more coverage than our exposures warrant, yet she goes beyond the ordinary in trying to explain the realities in today's world. My friend recently lost his home to a wildfire and Libby stepped up to explain the options involved in replacing a home to fire. She made the complex issues understandable to us, and we explored the many options and extras available through State Farm. I chose some new coverage "add-ons" that I didn't know existed (even though they were described in the State Farm mailing I never read), and I did not choose other options at this time. No Pressure. I now feel up to date on our choices. I could go on, but the bottom line is that we have found Libby Winston to be a RARE source of information and service and we are grateful to have access to her skills and knowledge. Bob Mellin, Fairfax, CA"